The world of IT management is increasingly complex and more challenging every day. For today’s business owners and managers, it's becoming more difficult to monitor all aspects of IT that companies rely on. So, take the time to look over our proven process of how to make IT management easier.Learn More >
For our support staff to remotely access your PC or Laptop, you need to download the Team Viewer support software. Below, you have a choice of the Microsoft (Windows) or Apple (Mac-OS) versions, then either the Quick Support version or the long-term support version (Install).
Once the software is loaded on to your machine, take note of the “Your ID” number and “Password” then send a support request in with these two details and the issues you are having.
If you are having a problem with your PC, MAC or Laptop the first thing most tech support people will ask you to do is to power off your device and if connected to the Internet by a blue "cat" cable, disconnect this as well. With a PC or MAC, powering off properly means disconnecting the power cable from the device. Ensure the device is powered off for at least 60 seconds. This can fix a multitude of issues. By taking the blue network cable out can potentially reset network connections and the Internet connection.
If you have an Internet connection issue, first check to see if you are the only one with the connection issue. If it is a problem for everyone on the network, power off the internet modem for 60 seconds and once back on, check to see if the internet has returned.
Platypus Networks knows how to manage IT infrastructure, so you don’t have to. Our team of industry experts will ensure your IT runs efficiently, so your people can get on with business.
In the background you'll have a team of trained technicians and IT monitoring software that prevents technology issues from affecting your staff or your clients.
Today’s companies rely on best-practice communication services between their office and clients. Included in our service offering is hosted telephony providing a cloud-based VOIP phone system.
Small Business Ethernet bridges the gap between ADSL and high-priced Corporate Ethernet. To improve the way you communicate, talk to us today.
Based in Brisbane, our software and web development team is constantly working on complex business portals for the health industry, the insurance claims sector and precious minerals mining.
For over 15 years, we've built websites that utilise a sophisticated back-end database to collect, manage, report and deliver company information in the way our clients request.
If you're unable to find a suitable off-the-shelf solution, arrange a time to meet with our software development team.
After spending over ten years serving leading agents in Queensland, we understand the Real Estate world of IT. During this period, we have delivered office IT fits outs for new start-ups and helped revitalise large existing offices with dated systems.
When you secure our services, our management team will arrange for a system wide audit of your IT infrastructure. They will then discuss the IT health of your business and suggest a path forward.
Once our systems team has your operation running efficiently and securely we then hand the day to day management over to your dedicated support team.
Our experience with programs such as Console, Rest, Filesmart and ADL forms means less time for your staff explaining their day to day issues.
The automotive industry has been part of our business since we started specialising in managed IT services. As we manage some of the most premium dealerships in Brisbane we understand the industry and the specific software applications that underpinned their day to day operations.
Our tech team trouble shoots problems in the SAP environment, Tune and Era net. Understanding these programs helps to get your business back on line quickly.
Let us know how we can get your companies IT system running smoother. Call one of our sales team to arrange a consultation.
Whether your business turns over $5 million a year or $500 million we have the team to look after your IT needs.
In our client portfolio we service medium to large companies in various industry types, these can be made up of 10 staff in Brisbane or 200+ spread across Australia. International boarders are also catered for with operations in South East Asia.
As a business owner, purchasing IT hardware can be a daunting task. “What is the best hardware to buy and am I over spending on last year’s specials?”
Fortunately, we know IT hardware and keep up with all the industry advances. When we source your hardware we know what is the best fit for your business and at the right price.