DO YOU SPEND TOO MUCH TIME ON TECHNOLOGY PROBLEMS
AND LESS TIME ON YOUR BUSINESS?

The world of IT management is increasingly complex and more challenging every day. For today’s business owners and managers, it's becoming more difficult to monitor all aspects of IT that companies rely on. So, take the time to look over our proven process of how to make IT management easier.

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WHAT WE DO

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Support

No matter the problem, we have the team to fix it. Talk to our friendly support personnel today.

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Internet

We provide business-class Internet services throughout Australia. Talk to us about the service options that best suit your business.

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Hardware

Do you struggle when choosing the right hardware to buy? Make use of our knowledge, and get the best equipment for the right price.

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Telephone

Take complete control of your telephone expenses, by installing one of our state-of-the-art Voice Over IP (VOIP) phone systems.

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Networks

Networks are the electronic backbone of your business. If your network is slow or frequently dropping connections to printers and devices, talk to our experts.

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Software

We install and support off-the-shelf or complex bespoke software systems. We also build tailored software solutions for business, right here in our Brisbane development labs.

ADHOC

  • Not a client but need support? Call us
  • Remote login for fast support
  • On-site call out if requested
  • There are no silly questions
Request info

FULLY MANAGED

  • The full range of our services
  • System and security audits
  • On-site and remote support
  • Network optimization
Request info

BLOCK HOURS

  • You do not need a fully managed service
  • Like to limit your IT spend
  • Schedule support when you want it most
  • One tech or many - it's your choice
Request info
  • Dell
  • Asus
  • Microsoft
  • Linux
  • Webroot
  • Dlink
  • Gmail
  • Console
  • Rest
  • fileSMART
  • ADL Software
  • SAP
  • Tune
  • ERA NET

Support Request

Please provide as much detail as possible about your IT issue,
so we can attend to the problem and fix it promptly.

Office Location

Unit 6, 35 Ethel Street,
Yeerongpilly QLD 4105

telephone support

Monday – Friday 7:30 am to 5:00pm

+61 7 3124 6700

remote access software

For our support staff to remotely access your PC or Laptop, you need to download the Team Viewer support software. For this to happen you need Internet connection, then choose the Quick Support download for temporary access or the Install download for long term access.

Microsoft
Microsoft
Teamviewer
Quick Support
Teamviewer
Install
Apple
Mac
Teamviewer
Quick Support
Teamviewer
Install

Once the software is loaded on to your machine, take note of the “Your ID” number and “Password” then send a support request in with these two details and the issues you are having.

support tips

The fastest way to possibly fix your IT problem may be as simple as trying some of these test tips.
  • 1.

    If you are having a problem with your PC, MAC or Laptop the first thing most tech support people will ask you to do is to power off your device and if connected to the Internet by a blue "cat" cable, disconnect this as well. With a PC or MAC, powering off properly means disconnecting the power cable from the device. Ensure the device is powered off for at least 60 seconds. This can fix a multitude of issues. By taking the blue network cable out can potentially reset network connections and the Internet connection.

  • 2.


    If you have an Internet connection issue, first check to see if you are the only one with the connection issue. If it is a problem for everyone on the network, power off the internet modem for 60 seconds and once back on, check to see if the internet has returned.

Managed Services

Platypus Networks knows how to manage IT infrastructure, so you don’t have to. Our team of industry experts will ensure your IT runs efficiently, so your people can get on with business.

In the background you'll have a team of trained technicians and IT monitoring software that prevents technology issues from affecting your staff or your clients.

Included service offerings
  • email management
  • anti virus
  • spam protection
  • software installation
  • new users
  • printer connections
  • Internet connections
  • firewall protection
  • backup services
  • telephone management
  • server management
  • network repairs

Communications Services

Today’s companies rely on best-practice communication services between their office and clients. Included in our service offering is hosted telephony providing a cloud-based VOIP phone system.

Small Business Ethernet bridges the gap between ADSL and high-priced Corporate Ethernet. To improve the way you communicate, talk to us today.

Included service offerings
  • cisco IP telephones
  • small business ethernet
  • corporate ethernet
  • hosted phone services
  • virtual private networks
  • nbn (national broadband network)

Programming & Web Design

Based in Brisbane, our software and web development team is constantly working on complex business portals for the health industry, the insurance claims sector and precious minerals mining.

For over 15 years, we've built websites that utilise a sophisticated back-end database to collect, manage, report and deliver company information in the way our clients request.

If you're unable to find a suitable off-the-shelf solution, arrange a time to meet with our software development team.

managed services

the Real Estate industry

After spending over ten years serving leading agents in Queensland, we understand the Real Estate world of IT. During this period, we have delivered office IT fits outs for new start-ups and helped revitalise large existing offices with dated systems.

When you secure our services, our management team will arrange for a system wide audit of your IT infrastructure. They will then discuss the IT health of your business and suggest a path forward.

Once our systems team has your operation running efficiently and securely we then hand the day to day management over to your dedicated support team.

Our experience with programs such as Console, Rest, Filesmart and ADL forms means less time for your staff explaining their day to day issues.

If you have concerns about your IT resources, give our sales team a call.

Call +61 7 3124 6700

Or

managed services

the Automotive Industry

The automotive industry has been part of our business since we started specialising in managed IT services. As we manage some of the most premium dealerships in Brisbane we understand the industry and the specific software applications that underpinned their day to day operations.

Our tech team trouble shoots problems in the SAP environment, Tune and Era net. Understanding these programs helps to get your business back on line quickly.

Let us know how we can get your companies IT system running smoother. Call one of our sales team to arrange a consultation.

Call +61 7 3124 6700

Or

managed services

From Manufacturing to Medical

  • 1.

    Whether your business turns over $5 million a year or $500 million we have the team to look after your IT needs.

  • 2.

    In our client portfolio we service medium to large companies in various industry types, these can be made up of 10 staff in Brisbane or 200+ spread across Australia. International boarders are also catered for with operations in South East Asia.

If you think it’s time for a review, give us a call.

Call +61 7 3124 6700

Or

products

As a business owner, purchasing IT hardware can be a daunting task. “What is the best hardware to buy and am I over spending on last year’s specials?”

Fortunately, we know IT hardware and keep up with all the industry advances. When we source your hardware we know what is the best fit for your business and at the right price.

Take the hassle out of hardware purchasing. We can provide:
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  • Windows PC
  • Windows Laptop
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  • Mac Computer
  • MacBook
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  • Monitors
  • Printers
  • Servers
  • Modems
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  • IP Phones
  • Wireless headsets
  • National Network
  • Accessories
Call us if you have any questions regarding your hardware requirements.

Call +61 7 3124 6700

Or